Office 365 - Troubleshooting Repeating Login Prompts and errors "We Weren't able to activate Office. Please try again later."

-

 We just had an unusual situation where a few workstations at a customer couldn't connect to their Office 365 and no it wasn't licensing but we couldn't activate.  The issue like many customers are facing are the lingering objects from old operating systems and the challenges of the personal login credentials vs the business credentials.  We followed all the standard troubleshooting of removing the outlook profile and reinstalling Office 365 multiple times but no success.  The cure ended up being the following:


Issues Encountered:

Unable to recreate an outlook profile.

Constant login prompts.

Unable to activate Office 365 (Verified active license)

Removed the following registry keys from regedit (running as administrator)

  • ‘HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities’
  • Delete all keys underneath (or delete keys of affected users)
  • Navigate to ‘HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Profiles’
  • Delete all keys underneath (or delete keys of affected users)
  • Close regedit
  • Relaunch Office app
Once we removed the values above we were able to activate office and create an outlook profile with zero issues.  


*  Please follow the typical troubleshooting as directed by Microsoft.  Always make a backup of any modified keys and retain the values in case of any problems.  The resolution above is not a first attempt to resolve the issue and would always recommend opening a support case if login challenges are occurring as a larger issue may exist.    

Common Errors:   

"We weren't able to activate Office. Please try again later."


Troubleshooting Examples:

Comments

Post a Comment

Please keep the comments constructive and clean!

Popular posts from this blog

Plesk Issues - 404 Errors with Pages not loading

-
 Wanted to share some experiences over the past few weeks where some websites were moved from a server infrastructure on Windows to Linux leveraging Plesk.  The amount of incorrect blogs and suggestions out there made it very unusual and not helpful at all.  The issues occurred where many sub pages and graphics weren't loading correctly on some of the sites but not all of them.  As we dug extremely deep into the firewall, NGINX, and all the deeper settings we took a step back to review the configuration.  Took me back to the VBA days when I developed using notepad and good ol case sensitivity would cause my code to fail.  Light bulb went off and there it was....just some case sensitive references all over the website configuration.  I found this troubling as it's been this way for years but if you run across some odd behavior and you leverage plesk on Linux....take a look and see if this may be a problem before you go and attempt to restamp permissions...
Read more

Power Automate Recent Updates

-
     Power Automate is an innovative service that allows low-code implementation of automated processes for a variety of tasks. These processes can connect to nearly any data source through prebuilt connectors or publicly available APIs. Power Automate also provides a large set of prebuilt templates that can be implemented out-of-the-box for common automation tasks. In this post I will highlight some of the latest updates that make Power Automate so valuable.      Unstructured Document Processing: Using Power Automate and AI Builder documents of nearly any kind can be parsed and processed without human intervention after set up. By simply providing the model with a few samples and training it on what data to record you can have a fully operational processor in no time. The model supports documents in over 150 languages and can even process handwritten text. While only in preview, Feedback Loop is a tool included that allows documents to be selected to re...
Read more

Azure Hybrid Overview

-
     Hybrid cloud models provide organizations with an opportunity to leverage cloud resources without going all in right from the start. Many companies today have extensive technical infrastructures that are hosted mainly on-premises or in a private cloud. With a hybrid cloud model these existing resources can be extended with public cloud hosted services without a large-scale migration project. These services can provide improved management, security, and intelligence to a wide range of resources. In this post I will cover a few key areas where Azure services can provide immense value in a hybrid model.      Management Services: Azure provides several services that allow organizations to manage all of their resources in a central location. One of the main services offered is Azure Monitor, which can connect to cloud or on-premises environments to provide insights on the performance and identify any potential issues with the connected resources. Another...
Read more